The Benefits of Process Improvement

Reduced rework, errors, waste

  • Consistency of activities and results
  • Improved employee satisfaction and morale
  • Improved Customer Satisfaction

Improved Top Line Revenue

Improved Bottom Line

Competitive Advantage

  • Drives opportunities for marketing
  • Opens options such as ISO Certification

Builds Value for future Exit Planning


What Does Documenting Process Mean/ Look Like?

Requires Distinct Steps to Achieve

  • Clearly stated objectives of what the process needs to achieve
  • Clear understanding of what the various processes are in the business
  • A commitment to on-going review and changes based on business conditions
  • A commitment to train staff and measure outcomes

Process Mapping of detailed steps in a Process

Written Documentation based on the mapping

Regular monitoring and measurement of process

  • Metrics developed and communicated
  • Scorecards/dashboard reporting
  • Issues reporting and resolution program


What does written documentation look like?

WI – Miscellaneous Items Receiving Process

Table of Contents

Identification and Inspection 1

Miscellaneous Receiving Using Web Portal 3

Miscellaneous Receiving Using XXXX 5

Miscellaneous Receiving (MISC) 6


What is a Process Map?

A series of shapes depict and show activities and decision points

Process Map.fw

Identification and Inspection

Collect parts grouped by Shipment from the Misc Receipts staging area.*

Remove packing slip or any identifying information from boxes/pallets in order to identify the Owner of the inventory.*

  • Customer/Owner – Utilize the Ship From information on the Shipping Label or Packing Slip to identify the Customer/Owner that s
  • hipped the equipment.
  • Reference Information – Review the reference information on the shipping label to get information about the customer project or
  • division that will help determine the appropriate Owner to utilize for receiving.
  • Customer Reference Sheet – View the Customer Reference sheet provided to attempt to determine the Customer ID that should be
  • associated with the shipment (If you do not have a reference sheet, please see your Receiving Supervisor). If you have any issues or
  • questions regarding the customer/owner to use for performing the Miscellaneous Receipt, review them with your Receiving Supervisor.
  • Reference Number – If a Dispatch was used to pickup the equipment, use the Dispatch ID as the reference number for the receipt.

• Utilize the City/State as a reference number for generic receipts from the field for customers.

• TW Telecom – Reference the Business Unit code associated with the City that sent the equipment.

If you have any questions regarding what to utilize as the reference number, then contact the Receiving Supervisor to validate the reference number to be used.