Mike Caines

About Mike Caines

“It is my goal to help you achieve your business and personal goals faster than you could ever believe possible. With more than 30 years as a senior executive here in the US as well as internationally, I excel in business operations including process re-engineering, manufacturing, corporate performance management and improvement, along with supply chain logistics. I have the background and training to help companies large and small, with any challenge.”

Development Flowchart

The following is a Development Flowchart for new development project for the City of Powder Springs





By |November 20th, 2014|Process Improvement|0 Comments

Maintain Your Quality Driven Advantage

A critical issue that can haunt a business is maintaining the Quality aspects of their business processes. In order to maintain your Market Advantage that you worked hard to achieve, the company needs to keep the processes current and not permit complacency to set in; if that happens your advantage will quickly start to erode.

To […]

By |November 10th, 2014|Business Coaching, Performance Improvement|0 Comments

How Marietta Business Coach Helped MDSi Achieve ISO Certification

Growing Sales & Profitability with ISO 9000 Operational Excellence
MDSi undergoes a cultural transformation that leads to “real, positive impact on the customer experience…and real sales and profitability improvements.”
MDSi, Inc. is a leader in Voice & Data Communications Equipment and Supply Chain Services. For 20+ years, MDSi has helped network service providers increase efficiencies, improve logistics […]

By |October 8th, 2014|Business Coaching, Performance Improvement|0 Comments

Market Advantage Driven by Process and Quality

Market Advantage Driven by Process and Quality
In the current economic environment all businesses — small and large alike — need an edge, something unique to help drive customers to their organization. I refer to that edge as a company’s “Unique Selling Proposition” (USP). A company often touts that their products, services, employees, marketing strategy, location, […]

By |September 10th, 2014|Business Coaching, Process Improvement|0 Comments

Benefits of Documenting Processes

Reduced rework, errors, waste

Consistency of activities and results
Improved employee satisfaction and morale
Improved Customer Satisfaction

Improved Top Line Revenue
Improved Bottom Line
Competitive Advantage

Drives opportunities for marketing
Opens options such as ISO Certification

Builds Value for future Exit Planning
What Does Documenting Process Mean/ Look Like?
Requires Distinct Steps to Achieve

Clearly stated objectives of what the process needs to achieve
Clear understanding of what […]

By |January 20th, 2014|Process Improvement|0 Comments